Last updated: 30 August 2025
1) Introduction
3D ETPLUS Sàrl (“3D ETPLUS”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit 3detplus.ch or purchase our products and services.
By using our Site or Services, you agree to the practices described in this Policy.
2) Who we are
Data Controller:
3D ETPLUS Sàrl
Canton of Vaud, Switzerland
Email: contact@3detplus.ch
We comply with applicable Swiss data protection law (revDSG) and, where relevant, the EU General Data Protection Regulation (GDPR).
3) What data we collect
We collect the following categories of personal data:
a) Information you provide directly
- Name, billing and shipping address
- Email address and phone number
- Payment details (processed securely by third-party providers, not stored by us)
- Files and specifications you upload for custom printing services
- Communications you send us (emails, contact forms, support requests)
b) Information collected automatically
- Technical data: IP address, browser type, device information, operating system
- Usage data: pages visited, time on site, referring URLs
- Cookies and similar technologies (see Section 9)
c) From third parties
- Payment service providers (confirmation of payment)
- Shipping carriers (tracking information)
4) How we use your data
We process your data for the following purposes:
- To provide products and services (fulfilling and shipping your orders, processing payments, file optimization, repairs)
- To communicate with you (customer support, order updates, responding to inquiries)
- To manage our business (accounting, invoices, tax compliance)
- To improve our Site and Services (analytics, customer feedback)
- To comply with legal obligations (Swiss and EU law)
- With your consent: for marketing communications (you may opt out at any time)
5) Legal bases for processing
We process your data under one or more of the following bases:
- Performance of a contract (e.g., fulfilling your order)
- Compliance with legal obligations (e.g., invoicing, tax)
- Our legitimate interests (e.g., improving services, preventing fraud)
- Your consent (e.g., for newsletters or optional cookies)
6) How we share your data
We only share your data when necessary:
- Service providers: payment processors, shipping partners, IT/hosting providers
- Legal compliance: where required by law or court order
- Business transfers: if we undergo restructuring, merger, or acquisition
We do not sell or rent your data.
7) International transfers
Your data may be processed outside Switzerland/EU (e.g., by cloud providers). In such cases, we ensure adequate protection (standard contractual clauses or equivalent safeguards).
8) Data retention
- Order and invoicing data: 10 years (required by Swiss law)
- Customer accounts: until you request deletion
- Contact/support inquiries: up to 2 years
- Files for custom prints: kept only as long as necessary for your project, then deleted unless you request storage
9) Cookies & tracking
We use cookies to ensure the website works properly, remember your preferences, and analyze site traffic.
- Essential cookies: required for functionality (cannot be disabled)
- Analytics cookies: used to improve our site (set only with your consent)
- Marketing cookies: if used, only with your consent
You can manage cookies via your browser settings or through our cookie banner.
10) Your rights
Under Swiss law and GDPR (if applicable), you have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Data portability (where applicable)
- Withdraw consent at any time (e.g., unsubscribe from marketing)
To exercise these rights, contact us at contact@3detplus.ch.
11) Data security
We take appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, or disclosure. However, no online service can be 100% secure.
12) Children
Our Site is not intended for children under 16. We do not knowingly collect data from minors.
13) Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will always be available on 3detplus.ch. Significant changes will be announced on the Site.
14) Contact
For questions about this Privacy Policy or your data rights:
3D ETPLUS Sàrl
Email: contact@3detplus.ch
Jurisdiction: Canton of Vaud, Switzerland
